ATTN: TMF Hotmail/MSN/Microsoft Email Users

[pdhaudio83]

Due to some changes in Microsofts's e-mail policies, any subscriptions or emails to your Microsoft owned mail account seem to be adversely effected by recent policy changes.

I'm getting hundreds of emails that have been denied by Hotmail/MSN/etc... these include subscription notification, password hints, etc.

Here's what I'm getting on my end:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

ANYTMFUSER@hotmail.com
SMTP error from remote mail server after MAIL FROM:<gr8mp3@zephyr.ultimatehost.cc> SIZE=2826:
host mx4.hotmail.com [65.54.244.104]: 550 DY-002 Mail rejected by Windows Live Hotmail for policy reasons. The likely cause is a compromised or virus infected server/personal computer. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support

If you have a Hotmail account, note that we're working on the problem, but it looks to be quite some time before I can figure out a fix.

Patrick

[Z]

so basically its better if we just change our email addys right?

edit: done. changed to another email addy which just forwards to hotmail anyways. works fine.

[Focus]

I'm on it. Microsoft are being turds about the whole situation. BTW I looke on Microsoft's own lookup site, for this IP/Server, and the reult was the minimum " < 0.1 % Problems ".

There efforts to fight spam are at what expense??

[kansei]

Yeah haha my mom still uses hotmail and she gets SO much spam. My g-mail account? Zero spam hits the inbox, never any false positives (I check).

Microsoft is way way behind and as usual, they try to brute force their way to a modern e-mail system and oh look, it's riddled with bugs.

[pdhaudio83]

Gmail has been AMAZING with their spam system, but I do still get some spam in the inbox. Maybe 1/day average TOPS.

[kansei]

Well to be fair I do take steps to make sure my e-mail address isn't visible out there. 6 pages of google results for your e-mail addy vs 1 result for mine.

[pdhaudio83]

Well to be fair I do take steps to make sure my e-mail address isn't visible out there. 6 pages of google results for your e-mail addy vs 1 result for mine.

I'll be down to one once google re-spiders my site... edited thegasgame site where 99% of them were listed.

[Focus]

OK So the results are positive. We should have no problems with any email providers now:

This message is an automatic response from Port25's authentication verifier
service at verifier.port25.com. The service allows email senders to perform
a simple check of various sender authentication mechanisms. It is provided
free of charge, in the hope that it is useful to the email community. While
it is not officially supported, we welcome any feedback you may have at
<verifier-feedback@port25.com>.

Thank you for using the verifier,

The Port25 Solutions, Inc. team

================================================== ========
Summary of Results
================================================== ========
SPF check: pass
DomainKeys check: pass
DKIM check: neutral
Sender-ID check: pass
SpamAssassin check: ham

================================================== ========
Details:
================================================== ========

HELO hostname: zephyr.ultimatehost.cc
Source IP: 69.90.183.30
mail-from: emailtest@themazdaforum.com

----------------------------------------------------------
SPF check details:
----------------------------------------------------------
Result: pass
ID(s) verified: smtp.mail=emailtest@themazdaforum.com
DNS record(s):
themazdaforum.com. 14400 IN TXT "v=spf1 a mx ip4:69.90.183.30 ?all"
themazdaforum.com. 14400 IN A 69.90.183.30

----------------------------------------------------------
DomainKeys check details:
----------------------------------------------------------
Result: pass
ID(s) verified: header.From=emailtest@themazdaforum.com
DNS record(s):
default._domainkey.themazdaforum.com. 14400 IN TXT "k=rsa;
p=***EDITED***BgAB;"

----------------------------------------------------------
DKIM check details:
----------------------------------------------------------
Result: neutral (message not signed)
ID(s) verified:

NOTE: DKIM checking has been performed based on the latest DKIM specs
(RFC 4871 or draft-ietf-dkim-base-10) and verification may fail for
older versions. If you are using Port25's PowerMTA, you need to use
version 3.2r11 or later to get a compatible version of DKIM.

----------------------------------------------------------
Sender-ID check details:
----------------------------------------------------------
Result: pass
ID(s) verified: header.From=emailtest@themazdaforum.com
DNS record(s):
themazdaforum.com. 14400 IN TXT "v=spf1 a mx ip4:69.90.183.30 ?all"
themazdaforum.com. 14400 IN A 69.90.183.30

----------------------------------------------------------
SpamAssassin check details:
----------------------------------------------------------
SpamAssassin v3.2.3 (2007-08-08)

Result: ham (-2.6 points, 5.0 required)

pts rule name description
---- ---------------------- --------------------------------------------------
-0.0 SPF_HELO_PASS SPF: HELO matches SPF record
-0.0 SPF_PASS SPF: sender matches SPF record
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0000]

================================================== ========
Explanation of the possible results (adapted from
draft-kucherawy-sender-auth-header-04.txt):
================================================== ========

"pass"
the message passed the authentication test.

"fail"
the message failed the authentication test.

"softfail"
the message failed the authentication test, and the authentication
method has either an explicit or implicit policy which doesn't require
successful authentication of all messages from that domain.

"neutral"
the authentication method completed without errors, but was unable
to reach either a positive or a negative result about the message.

"temperror"
a temporary (recoverable) error occurred attempting to authenticate
the sender; either the process couldn't be completed locally, or
there was a temporary failure retrieving data required for the
authentication. A later retry may produce a more final result.

"permerror"
a permanent (unrecoverable) error occurred attempting to
authenticate the sender; either the process couldn't be completed
locally, or there was a permanent failure retrieving data required
for the authentication.

[pdhaudio83]

As of 6:33pm,

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

guiXXXX@hotmail.com
SMTP error from remote mail server after MAIL FROM:<gr8mp3@zephyr.ultimatehost.cc> SIZE=2939:
host mx3.hotmail.com [65.54.244.200]: 550 DY-002 Mail rejected by Windows Live Hotmail for policy reasons. The likely cause is a compromised or virus infected server/personal computer. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support

[pdhaudio83]

As of 6:16pm,


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

drocXXXXXX@hotmail.com
SMTP error from remote mail server after MAIL FROM:<gr8mp3@zephyr.ultimatehost.cc> SIZE=2646:
host mx3.hotmail.com [65.54.245.72]: 550 DY-002 Mail rejected by Windows Live Hotmail for policy reasons. The likely cause is a compromised or virus infected server/personal computer. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support

[pdhaudio83]

When exactly should that kick in? I have a TON of returned mail between 3pm and now.

[Focus]

When exactly should that kick in? I have a TON of returned mail between 3pm and now.

Up to 48hrs.

[Raider]

I have hotmail for this forum, and I just noticed that I am not getting updates, and saw this.

[iLisa]

gmail is so easy.. sign up now :D

[condor888000]

Seriously, Gmail is godly when compared to Hotmail.

[pdhaudio83]

Still getting hundreds of these John :(

[Focus]

Still getting hundreds of these John :(
If you are still, then please fill out this form:

https://support.msn.com/eform.aspx?productKey=senderid&page=support_senderid_options_form_byemail&ct=eformts&scrx=1

When it asks you for the spf record, this is it:

themazdaforum.com. 14400 IN TXT "v=spf1 a mx ip4:69.90.183.30 ?all"

[AlbNYMZ6]

Good luck with hotmail/msn/live.com; they are the worst when it comes to this shit. I admin our inbound and outbound mail servers at work and I have to do wacky mail routing shit to get our mail out to them and we are a government agency. I sent mail to their support address and got no response. I did some searching around their postmaster site and the suggest that you get some sender certification BS through some company which would have been like 50k/year if I remember correctly. We actually thought about doing it until the point when I found that we could get mail to them through one of our IPs.

[Focus]

Good luck with hotmail/msn/live.com; they are the worst when it comes to this shit. I admin our inbound and outbound mail servers at work and I have to do wacky mail routing shit to get our mail out to them and we are a government agency. I sent mail to their support address and got no response. I did some searching around their postmaster site and the suggest that you get some sender certification BS through some company which would have been like 50k/year if I remember correctly. We actually thought about doing it until the point when I found that we could get mail to them through one of our IPs.

Not our case. When TMF was moved over, the TXT record got copied from the old server. Unfortunately, msn blacklisted the website because of the incorrect record. This has been fixed and email checks pass with flying colors. But we have to submit to MSN that this has been corrected, or else they will take their time to spider for results again...

[fatti03msp]

I have had 2 ppl try and join up on here and im not sure if it on there end or not but they have never recieved there confirmation e-mail.

Names
Thejeans
justanothermp5

im not 100% sure if those are the names they are using but these are there names on other forums.

Thanks.

[fez]

do they have MSN or HOTMAIL accounts?

They is a known problem with those.
I say PM Pat directly and he'll approve em.

[fez]

Yahoo! mail FTMFW! It's uber cool and fully AJAX-ed <-- I just made up a word. HA!

[fatti03msp]

do they have MSN or HOTMAIL accounts?

They is a known problem with those.
I say PM Pat directly and he'll approve em.

Thanks man and im assuming pat is pdhaudio83. Not to familiar with names

[kansei]

I can do it hold on a sec

[fez]

ah yes, that's him.
I'll get you a link to the post about this... hang.


nvm. :)

[kansei]

Thejeans = msn account
justanothermp5 = yahoo

they're both approved now.

[fatti03msp]

Thejeans = msn account
justanothermp5 = yahoo

they're both approved now.

thanks man, i might have another list for you lol, i got some ppl from "the other forum" to join up, not sure what accounts they all have.

[kansei]

find out. There's 85ish users in the "need to confirm e-mail" group, but plenty of them don't have msn/hotmail e-mail, I think lots of them were just too lazy or marked it as spam.

[pdhaudio83]

Also, this hotmail issue still isn't fixed. John, did some of the DNS or some domain registry things stay the same? IE- Hotmail said that the last host was blacklisted, and I'm STILL getting hotmail errors and bounces :(

[pdhaudio83]

6/19:

> We have added Themazdaforum.com to the Sender ID program. This may take up
> to 2 business days to be fully replicated in our systems. If you have any
> questions regarding this please let me know.
>
> While Sender ID supports the ?all terminator we recommend that you replace
> it with a -all or at the very least ~all. The reason being is that the ?all
> terminator will return a 'Neutral' score when the SPF check fails. The
> Neutral score enables malicious senders to more easily impersonate and spoof
> your domain.

[fatti03msp]

find out. There's 85ish users in the "need to confirm e-mail" group, but plenty of them don't have msn/hotmail e-mail, I think lots of them were just too lazy or marked it as spam.

Flash5, frenchy92005, LostSoulx316, zuku26, TWISFM,

these where some of the guys i where talking too about joining up. not sure how many of them are having trouble or how many of them are using msn or hotmail, but those are the guys i talked too.

[Focus]

Also, this hotmail issue still isn't fixed. John, did some of the DNS or some domain registry things stay the same? IE- Hotmail said that the last host was blacklisted, and I'm STILL getting hotmail errors and bounces :(

Nothing has changed, they should have whitelisted us by now, especially since you got a reply from them...

[pdhaudio83]

Nothing has changed, they should have whitelisted us by now, especially since you got a reply from them...

I emailed them back, maybe you can help me with this:

My name is Cayla and I am from Windows Live Hotmail Domain Support



In order to quickly and effectively troubleshoot the difficulties you are having with regards to your e-mail not being received by the intended Hotmail customers, please review the questions below and reply at your earliest convenience.



1. What are the IP addresses of your outbound mail servers (as seen by the receiving server)?
2. What domain are you sending from?
3. Is your server a dedicated or shared server?
4. What ISP, operating system, mail transport software, and/or mailing list management software are you using?
5. How are "bounce messages" (non-delivery notices) handled by your system?
6. How frequent are your mailings? What are the volumes of these mailings?
7. What are some of the accounts on Microsoft's systems that you are attempting to send to?
8. Do your SMTP logs show any failed transactions when attempting to send to addresses at MSN, MSN Hotmail or other MSN Services? If so, please include them inline in your response.
9. Can you telnet to port 25 of mx1.hotmail.com from your mail server(s)?
10. Can you traceroute to 216.32.183.201 from your mail server(s)?
11. Please include samples of a few of the messages you are sending, with complete headers (as seen by your recipients.)
12. In what manner(s) are recipients added to your mailing list(s)?
13. Provide the URL of your web site.
14. Provide the URL of your Privacy Policy.
15. Provide the URL at which users opt-in to receive your mailings.
16. Provide the URL at which users may choose to permanently unsubscribe from your mailing list.
17. Are you currently a Return Path client? Are you Sender Score Certified?
18. Do you publish Sender Policy Framework (SPF)/Sender ID records for your IP?
19. Do you use separate IPs for your transactional vs. promotional/subscription marketing communications?
20. Are you in the Junk Mail Reporting Partner Program?
21. Do you use Smart Network Data Services?

[kansei]

Flash5, frenchy92005, LostSoulx316, zuku26, TWISFM,

these where some of the guys i where talking too about joining up. not sure how many of them are having trouble or how many of them are using msn or hotmail, but those are the guys i talked too.

only that last one was found and they've confirmed their e-mail already :)

[pdhaudio83]

I emailed them back, maybe you can help me with this:

My name is Cayla and I am from Windows Live Hotmail Domain Support



In order to quickly and effectively troubleshoot the difficulties you are having with regards to your e-mail not being received by the intended Hotmail customers, please review the questions below and reply at your earliest convenience.



1. What are the IP addresses of your outbound mail servers (as seen by the receiving server)?
2. What domain are you sending from?
3. Is your server a dedicated or shared server?
4. What ISP, operating system, mail transport software, and/or mailing list management software are you using?
5. How are "bounce messages" (non-delivery notices) handled by your system?
6. How frequent are your mailings? What are the volumes of these mailings?
7. What are some of the accounts on Microsoft's systems that you are attempting to send to?
8. Do your SMTP logs show any failed transactions when attempting to send to addresses at MSN, MSN Hotmail or other MSN Services? If so, please include them inline in your response.
9. Can you telnet to port 25 of mx1.hotmail.com from your mail server(s)?
10. Can you traceroute to 216.32.183.201 from your mail server(s)?
11. Please include samples of a few of the messages you are sending, with complete headers (as seen by your recipients.)
12. In what manner(s) are recipients added to your mailing list(s)?
13. Provide the URL of your web site.
14. Provide the URL of your Privacy Policy.
15. Provide the URL at which users opt-in to receive your mailings.
16. Provide the URL at which users may choose to permanently unsubscribe from your mailing list.
17. Are you currently a Return Path client? Are you Sender Score Certified?
18. Do you publish Sender Policy Framework (SPF)/Sender ID records for your IP?
19. Do you use separate IPs for your transactional vs. promotional/subscription marketing communications?
20. Are you in the Junk Mail Reporting Partner Program?
21. Do you use Smart Network Data Services?

bump for John?

[Focus]

1. What are the IP addresses of your outbound mail servers (as seen by the receiving server)? 69.90.183.30
2. What domain are you sending from? themazdaforum.com as well as zephyr.ultimatehost.cc
3. Is your server a dedicated or shared server? shared
4. What ISP, operating system, mail transport software, and/or mailing list management software are you using? peer1 ISP, Centos 5 O/S, MTA sendmail and exim, list management is done by vbulletin forums.
5. How are "bounce messages" (non-delivery notices) handled by your system? forwarded to the shared account owner's email
6. How frequent are your mailings? What are the volumes of these mailings? daily for forum updates and subscribed topics
7. What are some of the accounts on Microsoft's systems that you are attempting to send to? **** Fill in ****
8. Do your SMTP logs show any failed transactions when attempting to send to addresses at MSN, MSN Hotmail or other MSN Services? If so, please include them inline in your response.
9. Can you telnet to port 25 of mx1.hotmail.com from your mail server(s)?
220 bay0-mc12-f8.bay0.hotmail.com Sending unsolicited commercial or bulk e-mail to Microsoft's computer network is prohibited. Other restrictions are found at http://privacy.msn.com/Anti-spam/. Violations will result in use of equipment located in California and other states. Thu, 26 Jun 2008 09:01:23 -0700

10. Can you traceroute to 216.32.183.201 from your mail server(s)?
traceroute to 216.32.183.201 (216.32.183.201), 30 hops max, 40 byte packets
1 69.90.94.65 (69.90.94.65) 1.420 ms 1.696 ms 1.982 ms
2 216.187.115.81 (216.187.115.81) 0.920 ms 0.915 ms 0.908 ms
3 oc48-po6-0.mtl-bvh-cor-1.peer1.net (216.187.115.73) 0.904 ms 0.914 ms 0.911 ms
4 oc48-po5-0.tor-151f-cor-1.peer1.net (216.187.114.197) 8.840 ms 8.849 ms 8.845 ms
5 oc48.so-2-0-3.van-hc21e-cor-1.peer1.net (216.187.114.137) 69.442 ms 69.456 ms 69.453 ms
6 oc48.so-2-0-0.sea-coloc-dis-1.peer1.net (216.187.88.214) 73.028 ms 73.183 ms 73.171 ms
7 peer1-gw.hotmail.com (216.187.64.58) 73.524 ms 73.645 ms 73.679 ms
8 ge-7-3-0-59.wst-64cb-1b.ntwk.msn.net (207.46.36.253) 73.251 ms 72.853 ms 72.935 ms
9 ge-0-0-0-0.wst-64cb-1a.ntwk.msn.net (207.46.34.45) 73.070 ms 73.246 ms 73.192 ms
10 ge-6-1-0-0.tuk-64cb-1a.ntwk.msn.net (207.46.35.2) 74.248 ms 74.334 ms 74.323 ms
11 ge-5-2-0-0.pao-64cb-1a.ntwk.msn.net (207.46.33.217) 91.535 ms 91.360 ms 91.402 ms
12 ge-7-1-0-0.bay-64c-1a.ntwk.msn.net (207.46.34.97) 93.802 ms 92.671 ms 92.932 ms
13 ten8-1.bay-76c-1a.ntwk.msn.net (207.46.40.94) 93.890 ms 94.238 ms 94.294 ms
14 netops.hotmail.com (216.32.183.201) 93.282 ms 92.661 ms 93.285 ms



11. Please include samples of a few of the messages you are sending, with complete headers (as seen by your recipients.) **** Fill in ****
12. In what manner(s) are recipients added to your mailing list(s)? User registration to the forums
13. Provide the URL of your web site. www.themazdaforum.com
14. Provide the URL of your Privacy Policy. http://www.themazdaforum.com/faq.php?faq=vb3_board_usage
15. Provide the URL at which users opt-in to receive your mailings. http://www.themazdaforum.com/register.php
16. Provide the URL at which users may choose to permanently unsubscribe from your mailing list. http://www.themazdaforum.com/usercp.php
17. Are you currently a Return Path client? Are you Sender Score Certified? No
18. Do you publish Sender Policy Framework (SPF)/Sender ID records for your IP? Yes
19. Do you use separate IPs for your transactional vs. promotional/subscription marketing communications? No
20. Are you in the Junk Mail Reporting Partner Program? Not sure
21. Do you use Smart Network Data Services? Yes

[pdhaudio83]

Today:

Hello Patrick,



Thank you for contacting Windows Live Hotmail Domain Support, my name is Jaime.



Your IP 69.90.183.30 was blocked by Windows Live Hotmail because the traffic/e-mail originating from your IP matched characteristics of recent spam attacks from compromised, or 'zombie' infected, machines.



After reviewing the information you provided, we have taken steps to remove the block. This change should take effect within the next 24-48 hours.



In order to prevent this and future exploits of this nature, please verify that your MTA's are under your full control, the MTA has not been compromised, and that you are not unwittingly sending any spam.



We also suggest that you scan your computer to verify that there is no malicious software installed. You can obtain a free Windows Server or client PC scan by visiting: http://safety.live.com (or) http://www.microsoft.com/athome/security/downloads/default.mspx



More information about this exploit can be found here: http://antivirus.about.com/od/whatisavirus/a/zombiepc.htm



Additional information on common deliverability issues and best practices can be found on the Windows Live/Hotmail Postmaster Site found at: http://postmaster.live.com/. You may also want to review our "Improving E-mail Deliverability into MSN Hotmail and Windows Live Mail" downloadable document available at: http://www.microsoft.com/safety/postmaster.



The troubleshooting steps in this e-mail are recommendations only. Microsoft makes no guarantees that following these steps will guarantee deliverability to MSN, Hotmail, or Windows Live Mail customers.



Best Regards,



Jaime

Windows Live Hotmail Domain Support

[kansei]

lol @ suggesting to scan for viruses *sigh* don't assume everyone is running your crappy OS and crappier web server!

if this doesn't get resolved I have (had) a roommate who is en route to seattle to start his job at Microsoft.. I can see if he can direct us to someone who can really fix it.

[Raider]

I received my first thread update in a long time just an hour ago!!

[kansei]

I received my first thread update in a long time just an hour ago!!

great to hear! finally! yessss

now I guess.. we need to send activation e-mails to anyone who registered using hotmail?

[Raider]

I would.

[kansei]

Yeah I manually approved a bunch as I was made aware of them.. I'll go work on that now.

[kansei]

ok.. wow that was way more users than I thought, 60-80 or them o_O

[Focus]

Wow microsoft is really got their heads up their asses. I had the IP verified by them weeks ago, LOL

[kansei]

hopefully people get the activation e-mails and respond to them.. so many unactivated users :(

[pdhaudio83]

couple failures to note:

Dear qwer,

Thank you for registering at the The Mazda Forum. Before we can activate your account one last step must be taken to complete your registration.

Please note - you must complete this last step to become a registered member. You will only need to visit this URL once to activate your account.

and LOL RAIDER got a failure from the thread update at 803pm

[kansei]

but the 8:11pm one went through? ha

[Protege v2.5]

Did you ever check on Leo323, also NApro5 is another I tried getting over who had problems. Sent both PMs on the forums I recruited them from to let them know things should work now.

[kansei]

if they used hotmail addresses (I know for a fact NApro5 did I remember clicking the "send activation e-mail" on that user) they should be getting e-mails shortly.

I contacted a toprotege guy I saw in the list for further confirmation that things are working.

just so I can compare numbers, right now there's 103 users awaiting e-mail confirmation. Hopefully that number comes down a LOT.

[pdhaudio83]

so this latest thing via microsoft ACTUALLY worked!?
wow

[kansei]

well I contacted him for confirmation.. he hasn't actually confirmed yet. As of right now I'm not certain, but unless you got 60-80 bounced e-mails in the past half hour I'd say yeah it worked

[pdhaudio83]

none since those two, dated 804 and 939pm, but the 939pm failure was a partial success:

SMTP error from remote mail server after RCPT TO:<XXXXX@hotmail.com>:
host mx4.hotmail.com [65.54.244.104]: 550 Requested action not taken:
mailbox unavailable

[pdhaudio83]

Must have worked, no more error emails!

[kansei]

yes, there's officially 3 less people in the "waiting for e-mail confirmation" usergroup! wohoo

[RockinVs]

I have been getting email notifications now.

[kansei]

I have been getting email notifications now.

yayyyyyyyyyyyyyy good to hear

[RockinVs]

Yeah, I got like 120 of them. Didn't know email notification was the standard. Have since changed that.